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We’d love to hear from you! Whether you have questions, need support, or just want to share your thoughts, our team is here to help. Reach out to us anytime, and we’ll get back to you as soon as possible. Your feedback and inquiries are important to us!

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    FAQ

    General

    What is Worship Promoters?

    Worship Promoters is a platform designed to help Christian musicians, artists, and producers learn about worship music production, improve their skills, and find the right collaborators to bring their projects to life.

    You can join by clicking on the Sign Up button and registering as a customer, course provider, or service provider.

    Yes, the platform is available in English, French, and German. You can switch languages using the language button on the landing page.

    Customers

    What can I do as a customer?

    As a customer, you can:

    • Enroll in courses.
    • Request services from registered service providers.
    • Search for and purchase services that match your needs

    Once logged in, navigate to the Request a Service section, fill out the form with your requirements, and submit it. All matching service providers will be notified of your request

    All courses you have purchased are available in your Customer Dashboard.
    Please note that courses are accessible for viewing only and cannot be downloaded

    Course Providers

    What are the requirements to become a course provider?

    To become a course provider, you need to sign up, provide some basic information, and create courses that meet the platform’s quality standards.

    Once registered, go to your dashboard and click on Create a Course. Add the required details, upload your video content (in HD and landscape format), and include subtitles if necessary.

    Worship Promoters takes a 20% commission on each sale. The remaining amount is automatically transferred to your account after a course is purchased.

    Service Providers

    What can I do as a service provider?

    As a service provider, you can:

    • Offer services in specific categories.
    • Respond to service requests submitted by customers.
    • Showcase your work by adding references to your profile.

    Go to your dashboard and click on Create a Service. Add all necessary details, upload references if applicable, and publish your service.

    Once a customer purchases your service and accepts the final delivery, the payment (minus a 20% commission) will be automatically transferred to your account.

    Courses & Services

    How do I search for courses or services?

    Use the global search bar or browse by category and sub-category. You can also filter results by budget, language, and other criteria

    Yes, each course and service page has an option to send a question directly to the provider.

    Yes, you can view reviews and ratings from other users before making a purchase.

    Payments and Refunds

    What payment methods are available?

    We support PayPal and Stripe, which include credit card payments.

    Refunds depend on the specific terms set by each course or service provider. Please review these terms carefully before making a purchase.

    Technical Support

    What happens if my uploaded video doesn’t meet quality standards?

     If your video does not meet the HD and landscape format requirements, you will receive an error message explaining the issue.

    You will receive real-time notifications on the platform for new messages, reviews, and purchases. Email notifications will also be sent for important updates.

     Yes, Worship Promoters is fully optimized for mobile devices, ensuring a seamless experience on smaller screens.

    Community

    How do I join the Worship Promoters community?

    Click on the Join Our Community button to access our Facebook group, where you can connect with other users and share your experiences